Terms and Conditions
All bookings are subject to the below terms and conditions unless previously agreed in writing prior to the assignment.

Depending on the nature of the assignment, interpreting practice deems it necessary to book a minimum of two interpreters for assignments exceeding an hour, whereby, the 'active' interpreter will work for 15-20 minutes then change.
 
The interpreting process is both mentally and physically challenging and this practice allows interpreters to best care for themselves, whilst providing a qualty service for the client(s).
 
Confirmation:
All bookings should be confirmed and will be acknowledged by the Interpreter by email prior to the event, and as much information should be provided about the booking as possible to allow for Interpreter preparation.
 
Fees:                      Unless an all-inclusive fee has been agreed, the following rates shall apply:
                                                                                                 £35.00 per hour (08:00-18:00)
                                                                                                 £38.00 per hour (18:00-08:00)
                                                                                                 £40.00 per hour (weekends)

Access to work bookings will be charged at £38.00 per hour inclusive of travel costs.
(All fees are charged per hour and not part thereof and are subject to a minimum charge of three hours)
 
Expenses:                                                                               Travel – 0.40p per mile
                                                                                                Car parking – where relevant
                                                                                                Public transport – where used
 
Cancellation charges
 
 7 days or less notice           - Full Fee
 
8 to 14 days notice               -Half Fee
 
15 or more days notice         -No Fee
 
Payment of Invoices
 
Payment may be made via BACS (details on invoice), or by cheque; made payable to Andrea Daly.
Payment is requested within 30 days. Any invoice not settled within this time will be subject to a charge of 10% of the invoice total per week that it remains unpaid.
 
Recordings
No record of an Interpreter’s work shall be made without the Interpreter’s prior consent, except where such recording is inherent within legal proceedings.
 
Responsibility:
The interpreting task shall be carried out by the Interpreter using reasonable skill and care and in accordance with the provisions and spirit of the Code of Conduct of The National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD).

All aspects of GDPR shall be adhered to.
Any complaint or dispute in connection with interpreting work carried out shall be notified to the Interpreter by the Client (or vice-versa) not later than fourteen days from the final day of an assignment. If the parties are unable to agree, the matter may be referred to the NRCPD Complaints Committee. Such referral should be made no later than one month from the final day of the assignment.
 
Extended assignments:
If, in the course of an interpreting assignment, it is found that interpreting services will be required for an additional period after the period of work for which the Interpreter was initially contracted, the Interpreter may be invited, but not compelled, to:
  • continue for a further agreed period on that same day,
  • continue for a further agreed period on subsequent days.